Paid lockers with keys are available outside the museum.
Q.Do you have restrooms?
Restrooms are located on the first floor of the museum.
Please note that they are available for museum visitors only.
Q.Is the museum accessible for wheelchair users?
Unfortunately, the museum is not accessible for wheelchair users.
Q.Do you have any facilities or childcare services for infants and young children?
We do not have facilities or temporary childcare services for infants and young children.
Q.Can I use a stroller inside the museum?
Strollers are not permitted inside the museum.
Q.Can I leave large luggage for storage?
Large items such as suitcases cannot be brought into the museum.
Paid, key-operated lockers are available outside the museum.
Q.What should I do if I find a lost item?
If you find a lost item, please inform a nearby staff member or bring it to the staff on the first floor.
Q.Are pets allowed in the museum?
Pets are not allowed inside the museum.
Q.How long does it take to tour the museum?
It takes approximately 40 to 60 minutes to tour the museum.
Q.Do you offer floor maps or guidance in languages other than Japanese?
We do not provide floor maps or guidance services in languages other than Japanese.
Q.Do you offer an audio guide?
We provide a QR code for an audio guide video when you redeem your ticket.
Q.Do you accept group visits?
Group reservations are available for parties of 10 or more.
For details, please contact us.
Q.Is there a staff member who provides guided tours inside the facility?
Due to the spread of COVID-19, this service is currently under review.
Q.Is parking available?
We do not have a parking lot. Please use a nearby parking facility.
Q.Is there a smoking area?
There is no smoking area inside the museum.
Q.Am I allowed to touch the exhibits?
Please do not touch any of the exhibits inside the museum.
Q.Where can I find information about special exhibitions?
Special exhibitions are currently in preparation.
Q.Am I allowed to take photos inside the museum?
Photography and video recording are allowed inside the museum.
However, the use of flash, selfie sticks, and tripods is not permitted.
Q.Am I allowed to post the photos I take?
You may post photos as long as they are not used for commercial purposes.
Please note that you are responsible for how the photos are used, and the museum assumes no liability for any issues arising from their use.
Q.Am I allowed to take notes inside the museum?
Only pencils may be used inside the museum.
You are allowed to take notes, but sketching or copying the exhibits is not permitted.
Q.Where can I purchase tickets?
You can purchase tickets through our official website or buy same-day tickets on the first floor of the museum.
Please note that same-day tickets may sell out depending on availability, so we recommend reserving your tickets online.
You can purchase online tickets here.
Q.Are same-day tickets available?
A. Same-day tickets are available on the first floor of the museum.
Please note that they may sell out depending on availability, so we recommend reserving your tickets online.
Q.How can I purchase online tickets?
A membership registration is required to purchase online tickets.
Please complete your registration here and then proceed to the “Purchase Tickets” page.
Q.How can I confirm whether my purchase was completed?
Please check the automated confirmation email sent to you after purchasing your online ticket.
Q.I didn’t receive my confirmation email. What should I do?
Please check the following:
・Make sure there are no mistakes in the email address you registered.
・Check your mobile phone’s domain-specific reception settings.
Please note that the method for adjusting these settings varies by carrier,
so refer to your mobile service provider’s website for instructions.
Q.How will I receive my online ticket?
Your online ticket will be issued as a QR code sent to you by email.
Q.How do I use my online ticket?
On the day of your visit, please present the QR code from your reservation at the reception counter.
Q.My smartphone ran out of battery before arriving. Can I still enter?
If we are able to confirm your identity and ticket purchase at the first-floor counter, you will be allowed to enter.
Q.Can I change the date or time of my purchased ticket?
Date and time changes are not available.
Q.Can I cancel my purchased ticket?
Tickets purchased online through KKDay can be canceled up until the day before your visit.
Q.How many tickets can I purchase with one account?
You can purchase up to 10 tickets with a single account.
Q.If I arrive late for my ticket time, will I be denied entry?
To prevent the spread of COVID-19, we are currently limiting the number of visitors allowed inside the museum.
Therefore, entry is generally restricted to the time specified on your ticket.
Receipts are available. You can request a receipt starting from the day after your visit. For more details, please click here.
Q.What payment methods are available for online tickets?
Online tickets can be purchased using major credit cards or PayPay.
Q.I purchased multiple tickets, but only one QR code was issued. Can we still enter?
Each online reservation generates a single QR code, regardless of the number of tickets purchased.
Q.How can I share the QR code with my accompanying guests?
QR codes cannot be shared. Please enter the museum once all members of your group are present.
If you wish to have individual QR codes, we recommend purchasing tickets separately.
Q.Can the QR ticket be shared with accompanying guests even if the purchaser is not coming?
Even if the purchaser does not attend, anyone who presents the QR code may enter the museum.
Q.If an event is canceled due to circumstances of the British Antique Museum BAM Kamakura, how will refunds be handled?
No action is required on your part. The refund will be processed automatically to the credit card used at the time of purchase.
Q.From what age is a ticket required?
Tickets are required for elementary school–aged children and older.
Please note that preschool children are not permitted to enter the museum.
Q.Do you offer an annual passport?
Due to the impact of COVID-19, this service is currently under review.
Q.Can I re-enter the museum?
Re-entry is not permitted.
Q.Do you offer a discount for visitors with disabilities?
Visitors with a disability certificate receive a ¥200 discount on admission.
One accompanying caregiver is also eligible for a ¥200 discount.
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